Not recieving notifications

  • Hornbordplader
    Asked on August 4, 2016 at 3:03 AM

    Hi

     

    do not recieve notifications any more, our IT manager says that Jotforms IP adress is Blacklistet ?

     

    Kind Regards

     

    Allan 

     

    Horn Bordplader A/S

    Page URL: https://form.jotformeu.com/Hornbordplader/fragtbrev
  • Jan
    Replied on August 4, 2016 at 8:43 AM

    You have 2 email recipients in your notification. The first one is in the bounce list. It is the reason why you are not getting notifications.

     Not recieving notifications Image 1 Screenshot 20

     

    I have remove it from the list now. You should be getting new notifications now.  You may want to whitelist our mail servers and IP addresses. Please check this guide as well: How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.