What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My order form is now empty

    Asked by karentorres on August 04, 2016 at 04:30 AM

    i created a form last week and was updating it today when the site crashed and reloaded and showed me a prompt that jotform is currently unavailable. i have noticed the site has been crashing this week as i was updating the same form (visual services order form). i just checked back again right now and it looks like that this particular form is now empty while my other forms on the site are fine. Please advise how to retrieve what's on the form.


    Thank you

  • Profile Image
    JotForm Support

    Answered by Welvin on August 04, 2016 at 09:13 AM

    The form is not empty. But if the issue persists, I would suggest logging out from your account. Clear your Jotform cookies and login again. 

    We're experiencing some issues yesterday, but we've fixed it already. Your form has a lot of fields and loading it in the form builder might take you a minute.