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  • Profile Image

    JotForm's form.jotform.com domain appears to be blocked in mainland China

    Asked by markashton on August 04, 2016 at 06:58 AM

    Hi,

    Have a research project to do in China.

    Require a jotform to work.

    Did a test and put the form url in: 

    http://screencast.com/t/udUtreejFN

    Doesn't look good does it?

    What is the best way to ensure a hassle free jotform use in China

    Many Thanks

    Regards Mark

     

    JotForm status China
  • Profile Image
    JotForm Support

    Answered by Boris on August 04, 2016 at 10:46 AM

    The status of sites being blocked or allowed in China mainland is unfortunately ever-changing. As your screenshot depicts, blockedinchina.net indicates form.jotform.com may be inaccessible from mainland China at the moment.

    If that is the case, you may want to provide your users with the www.jotform.com subdomain instead, as it seems this is not being blocked at this time:

    When you get your form's direct link, it usually looks something like this:

    https://form.jotform.com/form/1234567890

    Please simply try replacing "form" with "www" on the forms you are sharing with your Chinese users:

    https://www.jotform.com/form/1234567890

    Please try it out, and let us know should you need further assistance. Cheers

  • Profile Image

    Answered by markashton on August 04, 2016 at 11:00 AM

    Mmmmm ... thanks for that.

    Check this: http://screencast.com/t/XIISDSz8xXwg

    It seems that Jotform does not work in China.

    Am I correct that anything slightly important should not be done via Jotform?

    Is there any other solution you would try.

    thanks Mark

     

  • Profile Image
    JotForm Support

    Answered by Boris on August 04, 2016 at 11:26 AM

    That is strange, Mark, the www subdomain is showing as OK when I'm testing it, as depicted in the screenshot from previous reply:

    https://www.jotform.com/uploads/forum/Boris/1470321578IMG2016-08-04-006.png

    I have just made some additional tests, and www.jotform.com is still showing as accessible in each of them:

    https://www.jotform.com/uploads/forum/Boris/1470323951IMG2016-08-04-007.png

    We're using blockedinchina.net for testing, and it is showing JotForm as accessible. Are you using some other site, or the same one?

    Could you please try in the private / incognito window of your browser as well?

    From our end, this returns everything marked by green OK:

    http://www.blockedinchina.net/?siteurl=www.jotform.com

    When it comes to other solutions, I would also recommend using a similar approach to replacing the form subdomain with www, but instead with domain names. As you are on a paid plan, your forms are being assigned to our jotform.pro site. This means that you can use 4 different (sub)domain links to access your form:

    https://form.jotform.com/form/1234567890

    https://www.jotform.com/form/1234567890

    https://form.jotformpro.com/form/1234567890

    https://www.jotformpro.com/form/1234567890

    I see that www.jotformpro.com also returns with green OK on blockedchine.net:

    http://www.blockedinchina.net/?siteurl=www.jotformpro.com

    Please check and let us know. Thanks