JotForm's domain appears to be blocked in mainland China

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    Asked on August 04, 2016 at 06:58 AM


    Have a research project to do in China.

    Require a jotform to work.

    Did a test and put the form url in:

    Doesn't look good does it?

    What is the best way to ensure a hassle free jotform use in China

    Many Thanks

    Regards Mark


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    Answered on August 04, 2016 at 10:46 AM

    The status of sites being blocked or allowed in China mainland is unfortunately ever-changing. As your screenshot depicts, indicates may be inaccessible from mainland China at the moment.

    If that is the case, you may want to provide your users with the subdomain instead, as it seems this is not being blocked at this time:

    When you get your form's direct link, it usually looks something like this:

    Please simply try replacing "form" with "www" on the forms you are sharing with your Chinese users:

    Please try it out, and let us know should you need further assistance. Cheers

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    Answered on August 04, 2016 at 11:00 AM

    Mmmmm ... thanks for that.

    Check this:

    It seems that Jotform does not work in China.

    Am I correct that anything slightly important should not be done via Jotform?

    Is there any other solution you would try.

    thanks Mark


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    Answered on August 04, 2016 at 11:26 AM

    That is strange, Mark, the www subdomain is showing as OK when I'm testing it, as depicted in the screenshot from previous reply:

    I have just made some additional tests, and is still showing as accessible in each of them:

    We're using for testing, and it is showing JotForm as accessible. Are you using some other site, or the same one?

    Could you please try in the private / incognito window of your browser as well?

    From our end, this returns everything marked by green OK:

    When it comes to other solutions, I would also recommend using a similar approach to replacing the form subdomain with www, but instead with domain names. As you are on a paid plan, your forms are being assigned to our site. This means that you can use 4 different (sub)domain links to access your form:

    I see that also returns with green OK on

    Please check and let us know. Thanks