What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Olá meus emails não estão chegando.?

    Asked by Drawcolor on August 04, 2016 at 08:17 AM

    Tenho uma formulario com vocês e estava funcionando perfeitamente, mas de uns dias para cá não consigo visualizar no meu email...

    Preencho tudo no formulario, clico em envio o dados vão para caixa de vocês, mas no consigo ver a resposta no meu email..

    podemos resolver isso ?

     

    Obrigado

    Emails ol email a
  • Profile Image
    JotForm Support

    Answered by liyam on August 04, 2016 at 11:09 AM

    Hello,

    I checked your email address atendimento@bureaualliance.com.br and found it in the bounce list. It was added in the said list due to your mail server rejecting the emails from JotForm with the following message:

         X-Postfix; mail for bureaualliance.com.br loops back to myself

     

    I have now removed your email address from the bounce list so it should start sending emails to you once again. But in order for this to be resolved, please make sure that you are not using any email sender with an address bureaualliance.com.br to your email.

    If you have questions, please let us know.

    Thanks.