- ipbr21054Asked on August 04, 2016 at 08:29 AM
A customer has completed my online form.
I have received the email showing his request.
Now when i click on reply in my Gmail its going to send the reply to me and not to the customer.
Why has now altereed on its own ?
This is the form 62115565434352
- JotForm SupportJanAnswered on August 04, 2016 at 11:35 AM
You need to edit the Reply-to field in the Notification wizard. When I checked your form, it shows that it is blank. Please change it to the "Email" field where your users type their email address.
Please do check this guide: Explanation-of-Email-Notification-and-Autoresponder-Settings
Hope that helps. Thank you.
- ipbr21054Answered on August 04, 2016 at 12:14 PM
Yes i have done that know but my question is why blank ?
I have not changed anything but noticed this am toady
- JotForm SupportJanAnswered on August 04, 2016 at 01:46 PM
Sorry for the inconvenience. This only happens when you changed the settings in the email wizard or when you made some changes in the email field. However, just like what you said, you didn't change anything in the email wizard.
There are no related reports about this issue as of right now. I checked my forms and the reply-to fields are still assigned to their respective fields.
For now, changing it back will resolve the issue. Thank you for understanding.