What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Callback failures after completing payment which causes submission to be labeled "Incomplete Payments"

    Asked by 5Day on August 04, 2016 at 09:00 AM

    Callback failures after completing payment which causes submission to be labeled "Incomplete Payments"


    Still having big issues with this are you any closer to fixing. Issue is with the callback to worldpay on ALL OF OUR PAYMENT FORMS, this has been the case since yesterday lunchtime and continues with every form.


    Here is the latest:


    Our systems have detected that your callback has failed.

    This callback failure means we were unable to pass information
    to your server about the following transaction:

      Transaction ID: 4683495945
      Cart ID: 43355826385968-346122223484850104
      Installation ID: 1026346

      Error reported: Callback to http://www.jotform.com/ipns/worldpay.php: NOT OK, recevied HTTP status: 301
      Server Reference: ukdc1-pz-pay01:callbackFailureEmail-35942:MerchReq-722-68

    incomplete payments after completing labeled
  • Profile Image
    JotForm Support

    Answered by Boris on August 04, 2016 at 11:41 AM

    I see that this has already been raised to our developers on the following support thread:


    A developer has been assigned to that issue, and as soon as it is fixed, we will let you know through that support thread. Thank you for your patience and understanding.