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    Callback failures after completing payment which causes submission to be labeled "Incomplete Payments"

    Asked by 5Day on August 04, 2016 at 09:00 AM

    Callback failures after completing payment which causes submission to be labeled "Incomplete Payments"

     

    Still having big issues with this are you any closer to fixing. Issue is with the callback to worldpay on ALL OF OUR PAYMENT FORMS, this has been the case since yesterday lunchtime and continues with every form.

     

    Here is the latest:

     

    Our systems have detected that your callback has failed.

    This callback failure means we were unable to pass information
    to your server about the following transaction:

      Transaction ID: 4683495945
      Cart ID: 43355826385968-346122223484850104
      Installation ID: 1026346

      Error reported: Callback to http://www.jotform.com/ipns/worldpay.php: NOT OK, recevied HTTP status: 301
      Server Reference: ukdc1-pz-pay01:callbackFailureEmail-35942:MerchReq-722-68

    incomplete payments after completing labeled
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    JotForm Support

    Answered by Boris on August 04, 2016 at 11:41 AM

    I see that this has already been raised to our developers on the following support thread:

    https://www.jotform.com/answers/897248

    A developer has been assigned to that issue, and as soon as it is fixed, we will let you know through that support thread. Thank you for your patience and understanding.