- AntaranaAsked on August 04, 2016 at 11:29 AM
Same problem with displaying on mobile. Please take a look... http://www.antarana.com/health-intake-form.html
- CharlieAnswered on August 04, 2016 at 11:40 AM
I checked your website and the problem is not directly related to JotForm, it is related on how your website's element are being positioned when viewed on a mobile device. Here's a screenshot of it:
You have embedded your form using the default embed script code:
However, your website seems to disable or hides the script code when in mobile device, which causes the form to not work or to not show.
You could try checking if the parent element is being set to "display: none" OR you can try re-embedding the form using the iFrame embed code. Here's a guide on how to get your iFrame: https://www.jotform.com/help/148-Getting-the-form-iFrame-code
See if the iFrame embed code works, if not, then you might need to check your website's overall responsive design and see which elements or scripts are being hidden.
I hope that helps.
- AntaranaAnswered on August 09, 2016 at 02:45 AMThank you so much for looking at this. Will try your suggestions
- JotForm SupportNik_CAnswered on August 09, 2016 at 04:30 AM
On behalf of my colleague, you're welcome.
Please do, and let us know if you have further questions.