Form not displaying in mobile?

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    Antarana
    Asked on August 04, 2016 at 11:29 AM

    Same problem with displaying on mobile. Please take a look... http://www.antarana.com/health-intake-form.html

    Thanks

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    Charlie
    Answered on August 04, 2016 at 11:40 AM

    I checked your website and the problem is not directly related to JotForm, it is related on how your website's element are being positioned when viewed on a mobile device. Here's a screenshot of it:

     

    You have embedded your form using the default embed script code:

    <script type="text/javascript" src="https://form.jotform.me/jsform/52617998157471"></script>

    However, your website seems to disable or hides the script code when in mobile device, which causes the form to not work or to not show.

    You could try checking if the parent element is being set to "display: none" OR you can try re-embedding the form using the iFrame embed code. Here's a guide on how to get your iFrame: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    See if the iFrame embed code works, if not, then you might need to check your website's overall responsive design and see which elements or scripts are being hidden.

    I hope that helps.

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    Antarana
    Answered on August 09, 2016 at 02:45 AM
    Thank you so much for looking at this. Will try your suggestions
    ...
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    Nik_C
    Answered on August 09, 2016 at 04:30 AM

    On behalf of my colleague, you're welcome.

    Please do, and let us know if you have further questions.

    Thank you!