What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    not receiving notification email

    Asked by mwalls on August 04, 2016 at 11:34 AM
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    JotForm Support

    Answered by liyam on August 04, 2016 at 01:36 PM

    Hello mwalls,

    It appears that your email service provider has banned emails coming form amazon web services. As a result, your email address landed in our bounce list.

    This is the bounce back error given by your email server: smtp; 550 5.7.606 Access denied, banned sending IP

    In order to fix this, please contact your email hosting provider for caringinc.com and ask them to whitelist the IPs and domains found on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    May I recommend as well to use noreply@formresponse.com as your email address sender for your email notifications.

    If you have questions, please let us know.