not receiving notification email

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    mwalls
    Asked on August 04, 2016 at 11:34 AM
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    liyam
    Answered on August 04, 2016 at 01:36 PM

    Hello mwalls,

    It appears that your email service provider has banned emails coming form amazon web services. As a result, your email address landed in our bounce list.

    This is the bounce back error given by your email server: smtp; 550 5.7.606 Access denied, banned sending IP

    In order to fix this, please contact your email hosting provider for caringinc.com and ask them to whitelist the IPs and domains found on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    May I recommend as well to use noreply@formresponse.com as your email address sender for your email notifications.

    If you have questions, please let us know.

    Thanks.