Updated form - lost data???

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    Asked on August 04, 2016 at 03:42 PM

    We recently updated a form, without deleting any dialogue boxes, however the historical data is now missing. Is there any way to retrieve this? 


    Eryn Wright

    Production Manager


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    Answered on August 04, 2016 at 04:42 PM

    Is data mission on submission page of your form? I have checked submission page of the form you provided, but I did not found any blank submissions. I saw that there are some fields without data, but those fields are not required and most likely you users did not fill them. 

    Can you please provide us more details about your issue. Data from which fields is missions? Please provide us ID of submissions from which data is mission and is possible a screenshot from submission page of your form. 

    Looking forward to your reply.

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    Answered on August 05, 2016 at 08:06 AM

    Any Submissions prior to August 2nd no longer have the required "Design Information" fields, ie. Quantity, Size, Product Type.

    Thank you for your assistance

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    Answered on August 05, 2016 at 10:12 AM

    hello Eryn,

    Can you try reverting your form to a specific date to when you are aware that the said field was still existing? If you need instructions on how to revert your form, you may refer to this link: https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    If you have questions, please let us know.


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    Answered on August 05, 2016 at 01:50 PM

    Thank you, I was able to retrieve the lost data, I appreciate your assistance.