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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to allow the customer to return and change the order status?

    Asked by digi3dworks on August 04, 2016 at 04:23 PM

    So do you have an idea of how I can put orders in "pending" status and allow the customer to return to that order to complete it?

    Pending for me is they send me a part to scan, I have to send that scan back to them, they use it in the design then send me the final part for production.  

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    JotForm Support

    Answered by Kiran on August 04, 2016 at 04:26 PM

    The users can be allowed to edit the submission later by using the Edit link. The edit link can be sent to the users in the auto-responder so that they can come back to the submission and edit it. Please refer to the guide below that can help you with this.


    Hope this information helps! Let us know if you are referring something different. We will be happy to assist.