How to allow the customer to return and change the order status?

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    digi3dworks
    Asked on August 04, 2016 at 04:23 PM

    So do you have an idea of how I can put orders in "pending" status and allow the customer to return to that order to complete it?

    Pending for me is they send me a part to scan, I have to send that scan back to them, they use it in the design then send me the final part for production.  

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    Kiran
    Answered on August 04, 2016 at 04:26 PM

    The users can be allowed to edit the submission later by using the Edit link. The edit link can be sent to the users in the auto-responder so that they can come back to the submission and edit it. Please refer to the guide below that can help you with this.

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Hope this information helps! Let us know if you are referring something different. We will be happy to assist.