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    Voice Recorder widget not working

    Asked by Orange on August 04, 2016 at 07:19 PM

    Hi, the Voice Recorder widget does not appear to be working.  I've tested it with multiple browsers (Firefox, Chrome, etc.) and all of them simply hang at the "saving" animation.

    Firefox will actually record the audio and it can be played back.

    However, on Chrome, the recording timer does not change and nothing is played back when the Play button is pressed after recording is stopped.

    This is the behavior I'm experiencing when I created a form that uses this widget, but the demo form for this widget also exhibits the same behavior: http://form.jotformpro.com/form/43002076203943

    Is this widget functional?  If so, please advise on steps to make it work properly.

    Thank you.

    Page URL:
    http://form.jotformpro.com/form/43002076203943

    voice recorder recording
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    JotForm Support

    (Private)

    Answered by Mike on August 04, 2016 at 08:31 PM

    The Voice Recorder widget is based on Adobe Flash, so it might not work properly if there are any issues with Flash in your operating system, browser or devices compatibility.

    The widget is working fine on my Windows 7 computer with different browsers including Google Chrome. It is also fine in Chrome on my Mac, but in Safari with disabled Adobe Flash the widget field is being replaced with a standard upload field (this is a widget's fallback functionality).

    Please make sure that you run an up to date version of Adobe Flash Player on your computer. Also, you should have correct microphone settings in Google Chrome and allow site to access your microphone.

    chrome://settings/content#media-stream-mic