What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not receiving e-mails in my e-mail

    Asked by oscavo on August 04, 2016 at 09:40 PM

    When a person do my form the e-mail don't come to me in vaga@oscavo.com

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    JotForm Support

    Answered by Kevin_G on August 04, 2016 at 10:17 PM

    This is because your email address is currently in our bounce list, here is the reason: 

    Reason(s) : Complain about message from AmazonSES

    I have removed it and you should receive your emails now, I would also suggest you follow this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    You may also contact your email provider and ask to white-list our IP addresses, so this will help you to avoid bouncing: Whitelisting-JotMails-IP-Addresses