Form won't submit, even though all required fields were filled.

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    comcec
    Asked on August 04, 2016 at 10:29 PM
    Our forms are not working as well. The message our clients receive is that they have submitted the form without completing all of the required fields. I've tested our forms, completing every field available, and receive the same message. When do you expect this to be resolved? Non-functioning registration forms are costing us money. Currently shopping for a new provider.
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    BDAVID
    Answered on August 04, 2016 at 10:33 PM

    We apologize for any inconvenience, could you please share your form so we can do a real submission test to replicate what you mean? If you have embedded it in a webpage, please share the exact URL of the page where it is embedded.

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    comcec
    Answered on August 05, 2016 at 10:27 AM

    http://www.comcec.com/public/advising_tough_clients.html

     

    Click on the "Register" button

    The registration form is used across many of our pages.

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    BDAVID
    Answered on August 05, 2016 at 11:35 AM

    Please remove your form completely from your webpage. Then re-embed your form using the Iframe code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    This method will not conflict with anything in the page. So, your form will work as expected.