What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not receive the forms

    Asked by Carrallo5 on August 05, 2016 at 01:36 AM

    Dear Sir


    I have received the replay from my provider Hostinger  and the response is the following:


    Unfortunately the action of remove the email address form the bounce list can't be do it because of safety reasons, since this IPs are locked by several providers. 
    The verification and unblocking are carried out  automatically in absence of more complaints.


    Therefore I continue without receiving the forms , Please solve this problem




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    JotForm Support

    Answered by liyam on August 05, 2016 at 02:33 AM


    One immediate measure you can do is replace your noreply@jotform.com email address senders to noreply@formresponse.com. This should use a different IP for sending email alerts.  

    Another method is using a different email address such as a gmail-based email account.

    For now, I have removed your email address from the bounce list, so JotForm should start sending email alerts again to your email account.

    If  you have questions, please let us know.