I do not receive the forms

  • Profile Image
    Carrallo5
    Asked on August 05, 2016 at 01:36 AM

    Dear Sir

     

    I have received the replay from my provider Hostinger  and the response is the following:

     

    Unfortunately the action of remove the email address form the bounce list can't be do it because of safety reasons, since this IPs are locked by several providers. 
    The verification and unblocking are carried out  automatically in absence of more complaints.

     

    Therefore I continue without receiving the forms , Please solve this problem

     

     

    Regards

  • Profile Image
    liyam
    Answered on August 05, 2016 at 02:33 AM

    Hello,

    One immediate measure you can do is replace your noreply@jotform.com email address senders to noreply@formresponse.com. This should use a different IP for sending email alerts.  

    Another method is using a different email address such as a gmail-based email account.

    For now, I have removed your email address from the bounce list, so JotForm should start sending email alerts again to your email account.

    If  you have questions, please let us know.