What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not formatted correctly when exporting to PDF

    Asked by nisciencepark on August 05, 2016 at 03:58 AM

    Hi! I'm having a few problems with my PDF downloads. The formatting is all off. 
    Could someone please help? 
    Attached screenshot. 


    Page URL:

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    JotForm Support

    Answered by beril on August 05, 2016 at 04:33 AM

    Thank you for providing the screenshot of your issue. We are sorry for the inconvenience this may caused you.This should be fixed now. We would appreciate it if you could also test it on your side and let us know the result.

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    Answered by nisciencepark on August 05, 2016 at 04:42 AM

    Thanks that's better but still not quite correct. 

    Logo is far too big. 

    text: 'this agreement is between the ...' also too big 

    text: 'Note: Unless stated otherwise' also too big. 


    This should all comfortably sit on 1 x A4 page. 


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    JotForm Support

    Answered by liyam on August 05, 2016 at 08:02 AM

    Hello Andy,

    You can actually adjust the settings of your own PDF version of your submission. Simply go to your Submissions page, click PDF > Customize PDF

    After which, a new window for your PDF editor should appear. You should be able to adjust the size of your image, and even drag the position of your labels and submission value placeholders to your desired place. 

    If you have questions, please let us know.


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    Answered by nisciencepark on August 08, 2016 at 10:59 AM

    Thanks for this!