What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails aren't being recieved

    Asked by DennisH on August 05, 2016 at 08:49 AM

    I have two recipients that should be receiving the submissions.

     

    One recipient receives the submissions, this one doesn't:
    karan.chrysler@phri.ca

     

    On this page:https://www.jotform.com//?formID=61814957672972

    Page URL:
    https://www.jotform.com//?formID=61814957672972

    Emails Submissions JotForm recipient www
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 05, 2016 at 11:45 AM

    The email address isn't in bounce list. Have you checked the spam folder? Please try white-listing our domain names within your emails: 

    JOTFORM MAILSERVER DOMAINS LIST:

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by DennisH on August 05, 2016 at 11:55 AM

    Thanks, we'll give it a try and let you know if it works.