Emails aren't being recieved

  • DennisH
    Asked on August 5, 2016 at 8:49 AM

    I have two recipients that should be receiving the submissions.

     

    One recipient receives the submissions, this one doesn't:
    karan.chrysler@phri.ca

     

    On this page:https://www.jotform.com//?formID=61814957672972

    Page URL: https://www.jotform.com//?formID=61814957672972
  • David JotForm Support Manager
    Replied on August 5, 2016 at 11:45 AM

    The email address isn't in bounce list. Have you checked the spam folder? Please try white-listing our domain names within your emails: 

    JOTFORM MAILSERVER DOMAINS LIST:

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Let us know if you need more help, we will be glad to assist you.

  • DennisH
    Replied on August 5, 2016 at 11:55 AM

    Thanks, we'll give it a try and let you know if it works.