What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with CC #s on form

    Asked by awcbn on August 05, 2016 at 08:51 AM

    We have been using the Network Membership Application now for some time without any issues. We are signing up members from Canada and their CC # come back with "xxxx xxxx" instead of their numbers (see attached screenshot)

     

     

    Is there a problem accepting Canada credit cards? This is very odd.

    In the CC # field, I have a 20 character designation; in the CVV field, 5 ... so there shouldn't be any issues.

    Is JotForm "xxxx" out numbers for any reason?

    Ashley Husto

    problem JotForm uploads png
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    JotForm Support

    Answered by david on August 05, 2016 at 11:38 AM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.  I would recommend removing and credit card fields from forms.

    If you require payment authorization, that can be done through one of our many payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization