What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The email notification doesn't seem to be working when someone submits a survey response online.

    Asked by charlenebernier on August 05, 2016 at 09:22 AM

    Can you look into whether this a bug? We checked our email servers and firewalls and we're not blocking any emails coming in from Jot Form and we used to receive these emails just fine.

    Page URL:
    https://www.amdnext.com/new_supplier_application

    survey email a someone submits
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    Answered by hpudwater on August 05, 2016 at 11:27 AM

    I am having the same issue and have done exactly what you are describing on my system as well.  No emails are coming through to my domain.

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    Answered by Irshad on August 05, 2016 at 01:32 PM

    @charlenebernier:

    Your email address "supplierrelations@amdnext.com" was in the Bounce list. Below is the reason given by the system:

    Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable
    I just removed the email address from the Bounce list.

    Please make sure you white-listed our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

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    Answered by Irshad on August 05, 2016 at 01:36 PM

    @hpudwater: We have already answered your query on the below thread:

    https://www.jotform.com/answers/899368

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    Answered by charlenebernier on August 08, 2016 at 08:29 AM

    We have checked into this on our end and there's nothing preventing the emails from Jot Form domain from coming in. This also used to work perfectly fine and all of a sudden we stopped receiving email notifications. Please look into whether this is a bug.

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    Answered by Irshad on August 08, 2016 at 09:28 AM

    To be able to resolve this, we have to understand what's causing it. 

    The inclusion of the email addresses to the bounce list is not arbitrary, nor it is manual. This happens only when the receiving mail server rejects the email sent by JotForm.

    The email address noreply@jotform.com commonly uses a 3rd party email service of Amazon Web Services. And so far, many email alerts sent using this method are rejected by your email service provider.

    So I would suggest you to replace all your email alerts that uses the noreply@jotform.com email address sender with noreply@formresponse.com 

    So please try it and let us know, if it helps. Thanks.

     

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    Answered by Chad on August 11, 2016 at 02:50 PM

    I have tried everything and checked all of my spam filters and email settings.  Nothing is coming through.  Please check again and let me know what you find.

     

    Chad

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    JotForm Support

    Answered by Welvin on August 11, 2016 at 04:01 PM

    The PDF Attachment in enabled in your email alert. Please try disabling that option and test it your form again. See if that works. 

    If you will receive the email then the attachment is being blocked by hosting provider. Please ask if them to allow Jotform on top of whitelisting our list of IP Addresses and Mailserver domains. I would also suggest adding noreply@jotform.com to your safe sender/contact list.