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    Multiple Email Recipients: Why only one of the email recipients is receiving emails?

    Asked by strategicsolutions on August 05, 2016 at 01:35 PM

    I have 2-3 emails listed as the recipient on new submissions.  Only the first email receives the submission.  How do I get the other 2 emails to receive the responses?  I have added them to the Email- recipient  list but they do not receive them.

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    JotForm Support

    Answered by Kevin_G on August 05, 2016 at 02:42 PM

    I have checked the email addresses you're using on your form and I can see they're fine, they're not in our bounce list which is one of the reasons why emails are not sent. 

    I can also see that you're using conditions to send your email notifications, do note that the email will be sent only when the condition is met, the email will be sent to the emails set up in the condition too, but they will not be sent to the email addresses set up in the email wizard. 

    Also, when sending emails to multiple addresses, please do it like this:

    address1@email.com, address2@email.com 

    Leave a space after the comma and then add the next email address. 

    You have also some conditions with missing fields, please fix this too, otherwise your conditions may not work as needed: 

    Please do this and let us know how it goes.