What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I down grade from Premium to free?

    Asked by rhallga on April 05, 2012 at 01:50 AM
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    JotForm Support

    Answered by liyam on April 05, 2012 at 02:13 AM

    Hello, Since you have been paying your subscription via creditcard, here are the steps:

    1. Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2. Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3. Log in to Plimus then cancel your subscription

    But you no longer have to do these steps.  I have now cancelled your subscription for you. You won't get charged again.  Your account will stay premium until April 27, 2012.

    Feel free to subscribe again to us anytime you need our premium service.  If you have other questions or concerns, please do let us know.

    Thank you for using JotForm!