- KMSolutionsAsked on August 05, 2016 at 03:25 PM
- IrshadAnswered on August 05, 2016 at 03:41 PM
Yes, you are correct! The email address "firstname.lastname@example.org" was in the Bouncelist. Below is the reason given by our system:
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from ymail.com is NOT
I have just removed your email address from the Bounce list.
I would suggest you, please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.
Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues: