What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Having trouble setting up PayPal integration on form

    Asked by CampGeneva on August 05, 2016 at 04:22 PM

    I set up my first form a couple days ago and set up PayPal payments. I thought it was all set but when I test the form, I get this error message.

    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com.

    Your purchase couldn't be completed
    There's a problem with the merchant's PayPal account. Please try again later.

    If I click on "Payment Fields" and click PayPal, it says:


    Message from JotForm  
    You cannot add more than one paymenttool. Please delete the existing one first.

    So my PayPal isn't working but I can't figure out why and I can't figure out how to delete to and try to set it up again. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on August 05, 2016 at 04:55 PM

    Thank you for contacting us.

    Have you already updated the PayPal Account address on your form?

    I have tried to submit your form and I was properly redirected to the PayPal payment page.

    Your form setup looks fine.

  • Profile Image

    Answered by CampGeneva on August 05, 2016 at 05:45 PM
    Yes, I figured out the problem. I had the wrong email address for our
    PayPal account. All is well now.
    Judy K. Poll
    Summer Camp Registrar
    Camp Geneva
    3995 Lakeshore Dr N
    Holland, MI 49424