- CampGenevaAsked on August 05, 2016 at 04:22 PM
I set up my first form a couple days ago and set up PayPal payments. I thought it was all set but when I test the form, I get this error message.Your purchase couldn't be completedThere's a problem with the merchant's PayPal account. Please try again later.
If I click on "Payment Fields" and click PayPal, it says:
Message from JotFormYou cannot add more than one paymenttool. Please delete the existing one first.
So my PayPal isn't working but I can't figure out why and I can't figure out how to delete to and try to set it up again.
- JotForm SupportMikeAnswered on August 05, 2016 at 04:55 PM
Thank you for contacting us.
Have you already updated the PayPal Account address on your form?
I have tried to submit your form and I was properly redirected to the PayPal payment page.
Your form setup looks fine.
- CampGenevaAnswered on August 05, 2016 at 05:45 PMYes, I figured out the problem. I had the wrong email address for our
PayPal account. All is well now.
Judy K. Poll
Summer Camp Registrar
3995 Lakeshore Dr N
Holland, MI 49424