What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving the email notification

    Asked by LAAAg825 on August 05, 2016 at 05:58 PM

    The following email address, nancy@laaa.org is not receiving the auto-responder. I checked spam & clutter, not there. I was receiving the auto-responder for years up until a couple of weeks ago. It is on all forms. Other email address from my organization can receive Please advise.

    receiving checked all all forms email
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    JotForm Support

    Answered by Kiran on August 05, 2016 at 06:14 PM

    I see that the email address is in our bounce list and so you are not receiving emails to this email address. I have removed it from the bounce list and you should be receiving emails without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to assist.