Not receiving the email notification

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    LAAAg825
    Asked on August 05, 2016 at 05:58 PM

    The following email address, nancy@laaa.org is not receiving the auto-responder. I checked spam & clutter, not there. I was receiving the auto-responder for years up until a couple of weeks ago. It is on all forms. Other email address from my organization can receive Please advise.

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    Kiran
    Answered on August 05, 2016 at 06:14 PM

    I see that the email address is in our bounce list and so you are not receiving emails to this email address. I have removed it from the bounce list and you should be receiving emails without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need any further assistance. We will be happy to assist.