What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Salesforce mapping is not showing some fields

    Asked by mustabshir on August 05, 2016 at 06:07 PM
    And it is now showing all field from salesforce in jot for ? Why ? Can you please help me again .
    mapping map fields form fields not showing fields
  • Profile Image
    JotForm Support

    Answered by Mike on August 05, 2016 at 06:29 PM

    Could you please provide us with a screenshot of your Salesforce fields which are not displayed in our integration? Are those standard or custom fields?

    Please check the next link to find out how to share a screenshot in this support forum.

    How to include screenshot image in the support forum

  • Profile Image

    Answered by mustabshir on August 06, 2016 at 08:08 AM

    Here is the screenshot of my salesforce account fields... i want Name ,E-mail, Company Name field values should go in these highlighted field.... well currently i there is a form with name of New Salesforce Form... Kindly  help asap 

     

  • Profile Image

    Answered by mustabshir on August 06, 2016 at 08:09 AM

    why the lead is not showing in Sales force account through this form..? waiting for your response.

    Thanks

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    JotForm Support

    Answered by Nik_C on August 06, 2016 at 08:38 AM

    I checked your integration and your fields are standard ones, they are not custom. Would you mind trying to re-integrate your form to Salesforce?

    And please let us know how that worked.

    We'll wait for your response.

    Thank you!

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    Answered by mustabshir on August 06, 2016 at 09:45 AM
    Now my custom fieldsare not showing on my form .. ia hve created two fields in Salesforce 1. Event Date --> Type = Text 2. Event Time --> type=text. Now when i creating these two field in jotform with the type of DateTime adn Time respective like in screenshot below
    [cid:ef78f8c4-13ab-422e-bb4d-50ef97242c9c]
    after publishing i am getting the form like this
    [cid:f72b60b6-748f-48ef-9cc4-5df2ca0be03c]
    please let me know ASAP why i am not able to see these field on my form ...
    Your support is highly appreciated.
    Mustabshir Khan | PHP/CMS Developer
    Cell: (92) 0313-2430789
    Skype: mustabshirkhan
    strategy consulting | brand management | business automation | digital asset management | creative services
    www.bevysolutions.com
    Office# 608, 6th Floor, Business Centre, Shahra-e-Faisal, Karachi, Pakistan
    Lan:: +92-21-3-4324010 Fax:: +92-21-3-4324010 Skype:: BevySolutions Facebook:: BevySolutions
    ________________________________
    ...
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    JotForm Support

    Answered by Jan on August 06, 2016 at 01:08 PM

    Are you referring to the New Salesforce form or to the Personal Information form?

    The New Salesforce form doesn't have the date fields intentionally. Here's a screenshot:

    Here's the screenshot for the Personal Information form. It has the Date and Time.

    You can use the Form Revision History to revert back to a previous version of a form.

    Hope that helps. Thank you.

  • Profile Image

    Answered by mustabshir on August 06, 2016 at 01:45 PM
    but i want to use "New Salesforce Form" what is the problem with it?
    Mustabshir Khan | PHP/CMS Developer
    Cell: (92) 0313-2430789
    Skype: mustabshirkhan
    strategy consulting | brand management | business automation | digital asset management | creative services
    www.bevysolutions.com
    Office# 608, 6th Floor, Business Centre, Shahra-e-Faisal, Karachi, Pakistan
    Lan:: +92-21-3-4324010 Fax:: +92-21-3-4324010 Skype:: BevySolutions Facebook:: BevySolutions
    ________________________________
    ...
  • Profile Image

    Answered by mustabshir on August 06, 2016 at 01:45 PM
    Yeah its working now.. Really glad to use Jot Form.. Exceptional Support Response. Surely i get your premium plan soon.
    Last thing i just need to ask is that can i connect the stripe payment gateway with the same and let the user to pay from this form ?
    You Response is appreciable no doubt.
    Mustabshir Khan | PHP/CMS Developer
    Cell: (92) 0313-2430789
    Skype: mustabshirkhan
    strategy consulting | brand management | business automation | digital asset management | creative services
    www.bevysolutions.com
    Office# 608, 6th Floor, Business Centre, Shahra-e-Faisal, Karachi, Pakistan
    Lan:: +92-21-3-4324010 Fax:: +92-21-3-4324010 Skype:: BevySolutions Facebook:: BevySolutions
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 06, 2016 at 02:26 PM

    If you are using only one payment integration on your form you should not experience any issues with creating the integration with Stripe payment gateway.

    Let us know if you need any assistance.

  • Profile Image

    Answered by mustabshir on August 06, 2016 at 02:45 PM
    I don't have words to appreciate your assistance.
    Speechless correspondence.
    Highly Recommended this form building service.
    Can you also please let me know that how to remove powered by Jot Form below the submit button?

    Thanks
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on August 06, 2016 at 03:21 PM

    I have created a separate thread for your other issue since it is unrelated to the original issue. Please refer to this thread: https://www.jotform.com/answers/900119

    Thank you for understanding.