What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is not showing up as secured

    Asked by houses4renttampa on August 05, 2016 at 10:39 PM

    My form is not showing up SSL secured? please advise

     

    Page URL:
    https://form.jotform.com/houses4renttampa/rental-application

    SSL Submission secured showing up form is not showing
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    JotForm Support

    Answered by Chriistian on August 06, 2016 at 02:29 AM

    I checked the link (https://form.jotform.com/houses4renttampa/rental-application) you provided and I was able to view the form properly.

     

    Can you try again and see if you can now view your form properly? If you have embedded your form to your website, please provide us the exact URL where you have embedded the form so we can further investigate the issue.

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    Answered by houses4renttampa on August 06, 2016 at 09:17 AM

    If you look at the top left hand corner of the page it did not show up properly, the page does not have the lock on it there is an error. click on the page next to the https:// to see the error details

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    JotForm Support

    Answered by Welvin on August 06, 2016 at 09:46 AM

    I'm looking at this now. I think that is because of the links in the original theme that aren't using our SSL protocol. 

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    JotForm Support

    Answered by Welvin on August 06, 2016 at 09:50 AM

    I've fixed it. Please check again. 

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    Answered by houses4renttampa on August 06, 2016 at 09:51 AM

    Perfect, Thank you, what needed to be done

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    JotForm Support

    Answered by Welvin on August 06, 2016 at 09:53 AM

    You're welcome. It's all set and nothing to change in your form. You can re-apply the theme if ever the green lock is still not showing up to your end. 

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    Answered by houses4renttampa on August 06, 2016 at 10:01 AM

    What is the theme called to re apply 

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    JotForm Support

    Answered by Welvin on August 06, 2016 at 10:14 AM

    "Lovely Orange" theme. When opening the theme store, you should see this theme under your Used By You section:

    We have this guide: 

    https://www.jotform.com/help/385-How-to-Apply-and-Remove-a-Theme-Within-the-Form-Builder