What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Content of one field is not sent

    Asked by dstoeltie on April 05, 2012 at 04:29 AM

    Good morning,

     

    I use Jotform on my website contact page.

    Strangely there is one (reguired) field (woonplaats) of which the content is not sent to my email.

    Are you aware of this problem and how can I solve this?

    Thanks for helping,

     

    Dick Stoeltie

    Page URL:
    http://www.haptonomierijswijk.nl/contact.html

    Screenshot
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    JotForm Support

    Answered by mliz on April 05, 2012 at 04:58 AM

    Can you try to reset the email notification so that all fields are included in the message.

    To do this:

    1. Open your form on the Form Builder
    2. Click on "Setup and Embed" tab,
    3. Click on "Email Alerts",
    4. Select "Notification",
    5. Click on "Delete Email" button,
    6. Click on "Email Alerts" again,
    7. Click on "Add New Email" and complete the wizard.

    Let us know if this works. Thanks!