I am not receiving any notifications

  • Profile Image
    rjacts
    Asked on August 06, 2016 at 10:42 AM

    Hello,

    I am not receiving any notifications from my google for work app email. I tried sending emails from non-gmail and non-google app emails on that email and I received them successfully. I also tried sending notifications from jotform to my non-google app emails and it works fine. I just cant receive notifications on my google app account.

    Any Ideas? Thank you!

  • Profile Image
    liyam
    Answered on August 06, 2016 at 11:12 AM

    Hello,

    Your email address landed in the bounce list because your mail server gave this notice to JotForm's mail server:

    Reason(s) : smtp; 550-Please turn on SMTP Authentication in your mail

    I have now removed your email from the bounce list, so it should start sending email alerts to the said email address. But please change all your email notification sender addresses to noreply@formresponse.com as it seems that the noreply@jotform.com email address is being blocked by your mail server.

    Thanks.