What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving any notifications

    Asked by rjacts on August 06, 2016 at 10:42 AM

    Hello,

    I am not receiving any notifications from my google for work app email. I tried sending emails from non-gmail and non-google app emails on that email and I received them successfully. I also tried sending notifications from jotform to my non-google app emails and it works fine. I just cant receive notifications on my google app account.

    Any Ideas? Thank you!

    receiving Emails JotForm app hello
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    JotForm Support

    Answered by liyam on August 06, 2016 at 11:12 AM

    Hello,

    Your email address landed in the bounce list because your mail server gave this notice to JotForm's mail server:

    Reason(s) : smtp; 550-Please turn on SMTP Authentication in your mail

    I have now removed your email from the bounce list, so it should start sending email alerts to the said email address. But please change all your email notification sender addresses to noreply@formresponse.com as it seems that the noreply@jotform.com email address is being blocked by your mail server.

    Thanks.