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  • Profile Image

    Is my account still over the limit on space?

    Asked by jhollern on August 06, 2016 at 11:49 AM

    Hello,

    I've tried to clear out all forms with the exception of the first one.  It's imperative that I keep this open past Monday's deadline and it's held more submissions in the past.  This is for a Girl Scouts event and we don't have the budget for a more expensive account.

    Thanks for your assistance and consideration!  Susan Henderson

    submissions storage upload space over the limit out of storage
  • Profile Image
    JotForm Support

    Answered by John_Benson on August 06, 2016 at 01:47 PM

    Yes, your upload space still shows you have 106.20mb. I tried re-calculating the uploads and the result is still the same. The storage limit for the free plan is only up to 100mb

    I checked your account and I can see that there are still forms in your trash folder. Please purge your trash folder because the uploads on those forms are still being counted in the storage space.

    In My Forms, go to the Trash folder. Click the Select All button and then click the Purge button.

    Hope that helps. Let us know if you need any help. Thank you.

  • Profile Image

    Answered by jhollern on August 07, 2016 at 10:45 AM
    URGENT - I deleted all but the form I'm working on and the upgrade notice went away. Today I can't log in and it is urgent because I have to download and sort all of the entries for the Girl Scouts Women of Distinction Awards.
    The site is not recognizing the email address associated with the site - jhollern@citrus-gs.org or password and I'm in a panic.
    PLEASE HELP!
    Susan Henderson, CMP
    Global Account Executive
    [cid:image010.png@01D08423.E0CF53F0]
    1704 Bimini Drive
    Orlando, FL 32806
    Phone (407) 488-9287
    Email susan.henderson@conferencedirect.com
    One Source for Global Meetings
    Site Selection | Contract Negotiation | Conference Management | Housing Management |
    Registration Services | Mobile Applications | Strategic Meetings Management
    ...
  • Profile Image

    Answered by jhollern on August 07, 2016 at 10:45 AM
    The site and data just showed back up so you can disregard e-mail.
    Susan Henderson, CMP
    Global Account Executive
    [cid:image010.png@01D08423.E0CF53F0]
    1704 Bimini Drive
    Orlando, FL 32806
    Phone (407) 488-9287
    Email susan.henderson@conferencedirect.com
    One Source for Global Meetings
    Site Selection | Contract Negotiation | Conference Management | Housing Management |
    Registration Services | Mobile Applications | Strategic Meetings Management
    ...