What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I open encrypted form when .key file fails?

    Asked by dgockel on August 06, 2016 at 09:12 PM

    I created a form and encrypted it and saved the .key file to another machine that was to receive the emails. When we open the email it does not ask for the key file. What am I doing wrong?

    I have since removed the encryption from this form.

    Page URL:
    https://form.jotform.com/61906077803155

    open how key how can i
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    JotForm Support

    Answered by Chriistian on August 07, 2016 at 12:00 AM

    Hi,

    Please try to regenerate am encryption key for your form and try that new key to decrypt the form. The new key should work.

    Regards.

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    JotForm Support

    Answered by Chriistian on August 07, 2016 at 01:13 AM

    Hi,

    Before doing that, can you please send us the encryption key so we can try decryption the submission data? You can send it to support@jotform.com with subject "Thread: 900228". Please inform us once you have sent the email.

    Regards.