What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I'm not getting the forwarded submission to my email addressAsked by tmirtiful on August 07, 2016 at 06:07 AM
regarding this issue again, when I forward the submission from "email@example.com" to my work mail at "firstname.lastname@example.org", it doesn't reach "email@example.com", it's gets lost somewhere on the way, I checked with the company that gives us internet support at tmir.org.il and they say it doesn't pass any filter scanning what so ever.
the thing is when I forward this to a gmail maill it does go thorough. do you have any idead what can cause this?
I took off all of the ruling, thought it may be the problem but it's not.
Your email address is bounced listed again. This is the reason why you're not getting the forwarded emails.
firstname.lastname@example.org is IN Remove the bounce list
Reason(s) : smtp; 550 blacklisted sender: email@example.com
I've fixed this for you. As you could see, we are being blacklisted so make sure to whitelist Jotform and add firstname.lastname@example.org to your contact or safe sender list.
You can find our list of IP Addresses and MailServer Domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. Ask your hosting provider if you don't know how and where to whitelist.
Let us know if you need any further assistance.