- tmirtifulAsked on August 07, 2016 at 06:07 AM
regarding this issue again, when I forward the submission from "firstname.lastname@example.org" to my work mail at "email@example.com", it doesn't reach "firstname.lastname@example.org", it's gets lost somewhere on the way, I checked with the company that gives us internet support at tmir.org.il and they say it doesn't pass any filter scanning what so ever.
the thing is when I forward this to a gmail maill it does go thorough. do you have any idead what can cause this?
I took off all of the ruling, thought it may be the problem but it's not.
- JotForm SupportWelvinAnswered on August 07, 2016 at 06:27 AM
Your email address is bounced listed again. This is the reason why you're not getting the forwarded emails.
email@example.com is IN Remove the bounce list
Reason(s) : smtp; 550 blacklisted sender: firstname.lastname@example.org
I've fixed this for you. As you could see, we are being blacklisted so make sure to whitelist Jotform and add email@example.com to your contact or safe sender list.
You can find our list of IP Addresses and MailServer Domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. Ask your hosting provider if you don't know how and where to whitelist.
Let us know if you need any further assistance.