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    I'm not getting the forwarded submission to my email address

    Asked by tmirtiful on August 07, 2016 at 06:07 AM

    Hello,

    regarding this issue again, when I forward the submission from "tmirtiful@gmail.com" to my work mail at "yoel@tmir.org.il", it doesn't reach "yoel@tmir.org.il", it's gets lost somewhere on the way, I checked with the company that gives us internet support at tmir.org.il and they say it doesn't pass any filter scanning what so ever.

    the thing is when I forward this to a gmail maill it does go thorough. do you have any idead what can cause this? 

    I took off all of the ruling, thought it may be the problem but it's not.

    thanks, Yoel

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    JotForm Support

    Answered by Welvin on August 07, 2016 at 06:27 AM

    Your email address is bounced listed again. This is the reason why you're not getting the forwarded emails. 

    yoel@tmir.org.il is IN Remove the bounce list 

    Reason(s) : smtp; 550 blacklisted sender: 0000014fabe498e8-fa6ec6b9-8b62-4f70-b508-ab7e9d278d09-000000@amazonses.com

    I've fixed this for you. As you could see, we are being blacklisted so make sure to whitelist Jotform and add noreply@jotform.com to your contact or safe sender list.

    You can find our list of IP Addresses and MailServer Domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. Ask your hosting provider if you don't know how and where to whitelist.

     

    Let us know if you need any further assistance.