Email notification are not working.

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    Asked on August 07, 2016 at 09:16 AM

    I have 2 forms set up - the test email works (although it sent it to the email address on the account, not the one that was on the form settings).

    I have a notification to come to me, and one to the customer - neither of them work.



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    Answered on August 07, 2016 at 10:32 AM

    Your email is in the bounce list. Here's a screenshot:

    I have removed it from the list so you should be able to get new notifications now. I can also see that your notification is configured properly.

    Please try white-listing our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these guides as well: How-to-Prevent-Email-Bouncing-Related-Issues and How-to-Remove-Your-Email-Address-from-Bounce-List

    If you have any questions, let us know. Thank you.

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    Answered on August 14, 2016 at 08:16 PM


    I have a similar issue, and I figured I would just reply to this instead of creating a new thread.

    I have set up an email notification and added an email address in as the receipt (have followed the Jotform tutorials on how to setup email notifications) although when I submit a response the email gets sent to the email address setup on the Jotform account and DOES NOT send to the email address(s) I put in the recipient box.

    Any help?
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    Answered on August 15, 2016 at 02:46 AM

    Hello @gptqdata. We recommend our users to open a new thread for their concerns so that there are no confusion on which solution should be applied on their end. For your convenience, I have moved your question to a new thread. You can view that thread by following this link:
    Thank you.