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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification are not working.

    Asked by issybellecards on August 07, 2016 at 09:16 AM

    I have 2 forms set up - the test email works (although it sent it to the email address on the account, not the one that was on the form settings).

    I have a notification to come to me, and one to the customer - neither of them work.



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    JotForm Support

    Answered by Jan on August 07, 2016 at 10:32 AM

    Your email is in the bounce list. Here's a screenshot:

    I have removed it from the list so you should be able to get new notifications now. I can also see that your notification is configured properly.

    Please try white-listing our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these guides as well: How-to-Prevent-Email-Bouncing-Related-Issues and How-to-Remove-Your-Email-Address-from-Bounce-List

    If you have any questions, let us know. Thank you.

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    Answered by gptqdata on August 14, 2016 at 08:16 PM


    I have a similar issue, and I figured I would just reply to this instead of creating a new thread.

    I have set up an email notification and added an email address in as the receipt (have followed the Jotform tutorials on how to setup email notifications) although when I submit a response the email gets sent to the email address setup on the Jotform account and DOES NOT send to the email address(s) I put in the recipient box.

    Any help?
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    JotForm Support

    Answered by Chriistian on August 15, 2016 at 02:46 AM

    Hello @gptqdata. We recommend our users to open a new thread for their concerns so that there are no confusion on which solution should be applied on their end. For your convenience, I have moved your question to a new thread. You can view that thread by following this link: https://www.jotform.com/answers/906168.
    Thank you.