What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changing the Sender Name in Email Notifications

    Asked by margaritabiz on August 07, 2016 at 09:58 AM

    Presumbly my online forms originate from JOTFORM so they should come from JOTFORM and not Mary Gascon that is always the case. Can you fix this? Otherwise all works perfectly for now

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    JotForm Support

    Answered by Jan on August 07, 2016 at 11:07 AM

    You need to change the Sender Name in the Email Notification wizard so that "JotForm" will be shown instead of the name entered in the Name field. Please follow this guide:

    1. Click the "Emails" button in the top toolbar.

    2. Hover the Notification and then click on the "Edit" button.

    3. Go to the "Recipients" tab. Choose "JotForm" in the Sender Name drop down.

    Related guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    Hope that helps. Thank you.