Changing the Sender Name in Email Notifications

  • margaritabiz
    Asked on August 7, 2016 at 9:58 AM

    Presumbly my online forms originate from JOTFORM so they should come from JOTFORM and not Mary Gascon that is always the case. Can you fix this? Otherwise all works perfectly for now

    Jotform Thread 900337 Screenshot
  • Jan
    Replied on August 7, 2016 at 11:07 AM

    You need to change the Sender Name in the Email Notification wizard so that "JotForm" will be shown instead of the name entered in the Name field. Please follow this guide:

    1. Click the "Emails" button in the top toolbar.

    Changing the Sender Name in Email Notifications Image 1 Screenshot 40

    2. Hover the Notification and then click on the "Edit" button.

    Changing the Sender Name in Email Notifications Image 2 Screenshot 51

    3. Go to the "Recipients" tab. Choose "JotForm" in the Sender Name drop down.

    Changing the Sender Name in Email Notifications Image 3 Screenshot 62

    Related guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    Hope that helps. Thank you.