What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I do a test on my form, the template I am using still sends over the old photo as the header instead of my photo.

    Asked by melbphoto on August 07, 2016 at 10:45 AM

    How can I get rid of the templates logo/photo as the header and make sure mine shows up?

    I removed theirs and added mine. On the form itself, it shows mine, Melissa Badertscher Photography, but when the form is submitted, it shows the old one that came with the template of Beyond the Box Photography, which is not mine.

    Page URL:

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    JotForm Support

    Answered by Mike_G on August 07, 2016 at 12:31 PM

    The logo, "Beyond the Box Photography", is  inside the content of your email notification. You need to manually update it with your own logo using the toolbar(s) available when you compose the email notification content.

    Here's how:

    You can use the link to your image that was generated when you upload your logo to your form:


    You need to also do this with the email autoresponder in your form. 

    I hope this helps. Please feel free to let us know if you have any other questions or concerns. Thank you.