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    Error on our form and also drag and drop option to upload button is not working

    Asked by luntiands on August 07, 2016 at 12:04 PM

    Hello I am resubmitting my query here:

    An error came up on from our client when they used our form. See screenshot.

    Another client came up to us having difficulty drag and dropping files on the upload button. I tested this on our end and had the same problem as well.

    Any ideas?


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    JotForm Support

    Answered by BDAVID on August 07, 2016 at 12:58 PM

    We apologize for any inconvenience, this issue is not longer reproducing, I jut cloned your form, and upon doing a test submission I can see it is working fine.

    Please try again. On regards of dragging and dropping fields in the upload button, we have a widget for that specific function, you might use instead of your native upload fields: https://widgets.jotform.com/widget/drag_and_drop_upload 

    Here is how to add a widget to your form: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form 

    Let us know if you need more help.