What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The registration form does not allow me to use Paypal to charge for required and optional items in different sections of my form.

    Asked by sunbird23 on August 07, 2016 at 05:31 PM

    I am using Paypal to charge event goers a required entry fee. The form won't let me use Paypal to charge for t shirts in a separate section of the form.

    The problem with having to group all cost items in one section is this: this section is required for the user to fill out--they need to select and pay for a ride distance.

    I can't also add optional t shirts to this section. We had a situation where a user registered for the ride by paying only for a t shirt, and did not pay for a ride distance.

    I would like a registration form that lets me add an Paypal pament optional t shirt section below the mandatory entry fee section, but jotform does not seem to allow this.


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    JotForm Support

    Answered by jonathan on August 07, 2016 at 06:34 PM

    Please take note that you can only use one payment tool integration on a form. If there is an existing payment tool on the form already, you cannot add or use another payment tool on it.

    If you need to have mixed items/prodcts in your payment form, then just setup the items/products and add them in the payment tool.

    User guide: How-to-Add-Options-to-Payment-Forms

    Hope this help Let us know if you need more assistance.