- klowetxAsked on August 07, 2016 at 09:50 PM
I have a notification email sent out for all my forms. The email has always been "Admin@...". It has quit working the last week of July 2016. When I change my contact email in my profile and use the same one on the forms, everything works. But when I change everything back to "Admin@..." or "Info@...", it does not work. I talked with the provider of the email addresses and they say my email account is sending and receiving just fine. Any help would be greatly appreciated.
I have posted this several times, making it public and private, but it doesn't seem to want to post nor does JotForm respond.
- JotForm SupportChriistianAnswered on August 08, 2016 at 01:59 AM
Your email address "Admin@..." was added to the bounce list, which is why you are not receiving the email notifications there. I have now removed your email address from the bounce list so you should receive the next email notifications successfully.
To prevent further bouncing related issues, please follow this guide: How to Prevent Email Bouncing Related Issues.
If the issue persists, please let us know.