What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification Emails stopped two weeks ago...HELP PLEASE.

    Asked by klowetx on August 07, 2016 at 09:50 PM

    I have a notification email sent out for all my forms.  The email has always been "Admin@...".  It has quit working the last week of July 2016.  When I change my contact email in my profile and use the same one on the forms, everything works.  But when I change everything back to "Admin@..." or "Info@...", it does not work.  I talked with the provider of the email addresses and they say my email account is sending and receiving just fine.  Any help would be greatly appreciated.

    I have posted this several times, making it public and private, but it doesn't seem to want to post nor does JotForm respond.

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    JotForm Support

    Answered by Chriistian on August 08, 2016 at 01:59 AM

    Your email address "Admin@..." was added to the bounce list, which is why you are not receiving the email notifications there. I have now removed your email address from the bounce list so you should receive the next email notifications successfully.

    To prevent further bouncing related issues, please follow this guide: How to Prevent Email Bouncing Related Issues.

    If the issue persists, please let us know.