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klowetxAsked on August 7, 2016 at 9:50 PM
I have a notification email sent out for all my forms. The email has always been "Admin@...". It has quit working the last week of July 2016. When I change my contact email in my profile and use the same one on the forms, everything works. But when I change everything back to "Admin@..." or "Info@...", it does not work. I talked with the provider of the email addresses and they say my email account is sending and receiving just fine. Any help would be greatly appreciated.
I have posted this several times, making it public and private, but it doesn't seem to want to post nor does JotForm respond.
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Chriistian Jotform SupportReplied on August 8, 2016 at 1:59 AM
Your email address "Admin@..." was added to the bounce list, which is why you are not receiving the email notifications there. I have now removed your email address from the bounce list so you should receive the next email notifications successfully.
To prevent further bouncing related issues, please follow this guide: How to Prevent Email Bouncing Related Issues.
If the issue persists, please let us know.
Regards.