Notification Emails stopped two weeks ago...HELP PLEASE.

  • Profile Image
    klowetx
    Asked on August 07, 2016 at 09:50 PM

    I have a notification email sent out for all my forms.  The email has always been "Admin@...".  It has quit working the last week of July 2016.  When I change my contact email in my profile and use the same one on the forms, everything works.  But when I change everything back to "Admin@..." or "Info@...", it does not work.  I talked with the provider of the email addresses and they say my email account is sending and receiving just fine.  Any help would be greatly appreciated.

    I have posted this several times, making it public and private, but it doesn't seem to want to post nor does JotForm respond.

  • Profile Image
    Chriistian
    Answered on August 08, 2016 at 01:59 AM

    Your email address "Admin@..." was added to the bounce list, which is why you are not receiving the email notifications there. I have now removed your email address from the bounce list so you should receive the next email notifications successfully.

    To prevent further bouncing related issues, please follow this guide: How to Prevent Email Bouncing Related Issues.

    If the issue persists, please let us know.
    Regards.