My submissions aren't being forwarded to my email anymore

  • Profile Image
    dontfeedthebears
    Asked on August 08, 2016 at 05:36 AM

    Username: dontfeedthebears

    Account type: Storage

    Hi. 

     

    My submissions aren't getting forwarded to my email. 

    It had been working fine until I ran out of submissions on my free account, but since I upgraded to a storage account I am not receiving them to my email. I have looked through all my settings but I can't see anything wrong. 

     

    I would like to have them forwarded to dontfeedthebears@hotmail.co.uk

     

    Best wishes

     

    Tom - Don't Feed the Bears

  • Profile Image
    Welvin
    Answered on August 08, 2016 at 06:40 AM

    Your email address has been bounced listed and this is the reason why your form emails are failing. I've fixed this already, but we recommend doing the following:

    1. Add noreply@jotform.com to your safe sender/contact list in Hotmail.

    2. Whitelist jotform.com in your Hotmail safe sender settings. 

     

    You are also using a custom email address in your last form so always make sure that you have whitelisted Jotform in your hosting dashboard. You can find our updated list of IP addresses and Mailserver domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses