What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you please tell me why the email notification failed?

    Asked by MullerEC on August 08, 2016 at 07:53 AM

    Hello,

    Please see a screen capture attached to this and let me know why it failed.  It was submitted Friday 8/5/16 at 11:17am EST.

    Thank you,
    Melissa

    Screenshot
    email notification email notification failed can
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    JotForm Support

    Answered by Kiran on August 08, 2016 at 08:55 AM

    I have checked the email addresses from the email log in our bounce list. They are not listed in our bounce list. I notice that other notifications to the same email addresses are being sent without any issue. It looks like that the email was failed due to a temporary issue at the receiving end or content blocked by the email service provider/ISP and marked as spam. 

    Please make sure that you have whitelisted the JotForm IP addresses/email address to avoid some email delivery issues.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, please take a look at the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps!