Can you please tell me why the email notification failed?

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    MullerEC
    Asked on August 08, 2016 at 07:53 AM

    Hello,

    Please see a screen capture attached to this and let me know why it failed.  It was submitted Friday 8/5/16 at 11:17am EST.

    Thank you,
    Melissa

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    Kiran
    Answered on August 08, 2016 at 08:55 AM

    I have checked the email addresses from the email log in our bounce list. They are not listed in our bounce list. I notice that other notifications to the same email addresses are being sent without any issue. It looks like that the email was failed due to a temporary issue at the receiving end or content blocked by the email service provider/ISP and marked as spam. 

    Please make sure that you have whitelisted the JotForm IP addresses/email address to avoid some email delivery issues.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, please take a look at the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps!