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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting form submissions

    Asked by sitesllc on August 08, 2016 at 10:50 AM
    not getting form submissions submissions unable to submit
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    JotForm Support

    Answered by Jan on August 08, 2016 at 11:38 AM

    I opened your form and I did a test submission. It was successful, I was able to see the Than You page. Here's a screenshot:

    If you are referring about the email notifications, I also checked it and your email address is not in the bounce  list.

    Can you please provide more information about your issue. We'll wait for your reply. Thank you.

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    Answered by sitesllc on August 08, 2016 at 11:46 AM
    Hello,
    Thanks for contacting TherapySites Support, we will be with you as soon as possible! This is an automated reply, to let you know your inquiry has been received. Our regular support hours are from 8am-5pm Central Time, Monday-Friday. In the meantime, we have listed some useful information below for you to reference.
    Login Issues:
    If you need help logging into your website, just use this link: http://www.TherapySites.com/login
    Your site email address is the email associated with your website. If your domain name is
    example.com, your site email address is probably something like yourname@example.com
    Website Editing Questions:
    If you need help using the site editor to upload pictures, configure PayPal, or for other editing questions, view the "Get Help" tab in your site editor:
    https://www.TherapySites.com/CMS/pubhelp.seam
    Website Optimization Information:
    For information about how TherapySites optimizes your website for search engines, take a look at this article: https://www.TherapySites.com/support/SEO_TS.html
    You may also want to check out our guide on what you can do to increase traffic to your website: https://www.TherapySites.com/support/SEO_YOU.html
    Check out our Blog:
    You can learn more about our features and about maintaining a modern web presence on our blog: http://blog.TherapySites.com
    Thanks for your patience! We'll be in touch soon.
    The TherapySites Customer Care Team
    http://www.TherapySites.com
    support@TherapySites.com
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    ...