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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting Error: 'Credit card number is required' when processing a form with credit card

    Asked by dfinkelstein on August 08, 2016 at 11:58 AM

    Getting this error on all forms with a credit card processor.  We are obviously entering a correct CC #. 


    Was working fine as of yesterday. We tried clearing website cache, and re-setting up the form, but that did not fix.


    Please provide support as we are no longer able to process payments on our website.

    Error during transaction
    Credit card number is required. 

    Please go back and fix this

    Please help us resolve this asap!

    Thanks much!


    Page URL:

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    JotForm Support

    Answered by Welvin on August 08, 2016 at 12:50 PM

    I see that my colleague has already escalated your first thread to our backend team. You should receive the updates there. Here's the thread: https://www.jotform.com/answers/900952