What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is there a way to receive large files through the file uploader?

    Asked by artechprinting on August 08, 2016 at 12:04 PM

    I've set my max file size at roughly 1 gb but uploads above 300kb take a long time to upload then eventually fail. I'm trying to get the files that are uploaded to go to an email account that's not gmail. Is it possible to receive large files on the free account through jot form? 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on August 08, 2016 at 01:05 PM

    I cloned your form and I checked the Max File Size for the File Upload. I saw that the value you entered is 30007201 KB. This is equivalent to 30007.201 MB30.007201 GB. Please be aware that the maximum file upload size is only up to GB.

    For the Free plan, you only have 100 MB upload space

    Please check this guide: Changing-the-upload-size-limit

    Hope that helps. Thank you.