What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Authorize.net payments: Credit card number is required error message though it is filled

    Asked by phylipcurtis on August 08, 2016 at 12:19 PM
    Hello. I'm having the same issue I had last week. I tried adding the payment field, but it still has the same error.
    authorize.net credit card required
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    JotForm Support

    Answered by Kiran on August 08, 2016 at 12:40 PM

    I am able to replicate the issue at my end with my testing Authorize.net account. It seems that there is an issue with the payment method at the moment since we have seen similar reports from other users. Let me forward the thread to our backend team to take a look at the issue.

    Once we have any update in this regard, you'll be posted here. Thank you! 

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    Answered by betadac on August 08, 2016 at 12:47 PM

    We are having the same problem with Authorize.net

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    JotForm Support

    Answered by Mike on August 08, 2016 at 01:20 PM

    The issue has been fixed. Please accept our apologies for the inconveniences you have faced.