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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Authorize.net Payment Integration: Displays "Error during transaction" after submission

    Asked by AMSForms on August 08, 2016 at 12:37 PM

    I have added an Authorize.Net payment widget to a form, connected it to my Authorize.Net account, and set up my products. When I run a test payment I get an error that the credit card number is required despite the fact that I have entered all of the requested information.

    Page URL:
    https://form.jotform.com/62176223685964

    Screenshot
    payment widget credit authorize.net authorize
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    JotForm Support

    Answered by Charlie on August 08, 2016 at 01:26 PM

    Apologies for the inconvenience. There was a problem earlier related to our Authorize.net payment integration. But this has been fixed now. Could you please try again? 

    We'll wait for your response.

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    Answered by AMSForms on August 08, 2016 at 01:44 PM

    It is now working.

     

    Thank you!

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    Answered by Irshad on August 08, 2016 at 01:56 PM

    Thanks for the updates. If you need assistance, feel free to revert back.