What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not updating

    Asked by eatsops on August 08, 2016 at 12:59 PM

    Hi,

    I've updated some widgets in my form, saved the form, but both the link and the jotform preview are still showing the previous version.

    Here is my form link : https://form.jotformeu.com/60213791513348

    Thanks for the feedback.

  • Profile Image

    Answered by eatsops on August 08, 2016 at 01:42 PM

    The form finally updated but with a 30 mn lag.

    Is there anything we can do to ensure we reduce this lag ? Thanks !

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    JotForm Support

    Answered by BDAVID on August 08, 2016 at 01:43 PM

    Please make sure to clear your forms cache, and that the changes were saved. Also, you can revise the Revision History: https://www.jotform.com/help/294-How-to-view-form-revision-history 

    Let us know if you need more help.