Unable to take videos in an Android app using your form

  • customdesignersinc
    Asked on August 8, 2016 at 1:10 PM

    I embedded the form into an Android app and it will not allow my users to take videos.  Only upload them.

     

    However, it does allow my clients who have an iOS device to take a video.  

     

    I tried everything.  Does anyone know how to resolve this?

  • David JotForm Support
    Replied on August 8, 2016 at 1:43 PM

    It seems you have an older thread regarding the same issue:

    https://www.jotform.com/answers/823122-Won-t-allow-video-picture-taking-on-smartphone-mobile-app-using-Ionic-framework

    The answers in that thread are still valid.  There may not be a way to allow the app proper access permissions to the camera.