What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    This form is in restore mode

    Asked by adinnouti on August 08, 2016 at 01:54 PM

    Hi Jotform, I am trying to preview (https://www.jotform.com//?formID=62205435028145) but getting this error message "Form not found" / "This form is in restore mode, please try again later.". Please can you help?

     

    thanks,

    Alex

    Page URL:
    https://www.jotform.com//?formID=62205435028145

    form is in restore dormant status restore mode
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    JotForm Support

    Answered by Jim_R on August 08, 2016 at 02:08 PM

    Hi Alex, you haven't logged in to your account for quite some time so it was placed in a dormant status. I have now reactivated your account so your form should be working by now.

    In case you're still having issues accessing your form, don't hesitate to let us know :)

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    Answered by rizaneb on August 08, 2016 at 03:16 PM

    I have this same issue. Can you please reactivate mine too?

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    Answered by victor on August 08, 2016 at 03:47 PM

    Hi @rizaneb

    I have re-activated your account. Accounts as placed in a dormant state when it is not being used. If you have any other question, please let us know.

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    Answered by tpbulger on August 09, 2016 at 12:29 AM

    Hello, can you reactivate my account as well.
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    JotForm Support

    Answered by beril on August 09, 2016 at 02:45 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/901586