What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cant login

    Asked by Stevieq  on August 08, 2016 at 01:56 PM

    I had my pass code saved on my laptop for many years now and i just tried to login and I cant seem to be abale to so i hit forgot pass pode it give me a mesaeg that you guys send a email and I have not received the email.


    what should i do i ahve lots of forms with you guys




  • Profile Image

    Answered by victor on August 08, 2016 at 02:10 PM

    I have just reviewed your email. It was located in our bounce list:

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I have removed it. Can you please try using the FORGOT PASSWORD link again. If you do not receive the email, please let us know and we will be glad to resend the email for you.


  • Profile Image

    Answered by cancunvibe on August 08, 2016 at 02:45 PM
    I already did it i figured out my pass code
    Let me ask you a question why when I add a new radio buttons to the form it
    shows up on my web site but when i send the form it does not send that part
    is there anyways for you to fix this issue

  • Profile Image

    Answered by victor on August 08, 2016 at 02:48 PM

    To better assist you, I have moved your new question in another thread:


    This will be answered shortly by our support team