What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notification: I do not recieve all the fields in the email

    Asked by cancunvibe on August 08, 2016 at 02:47 PM
    Let me ask you a question why when I add a new radio buttons to the form it
    shows up on my web site but when i send the form it does not send that part
    is there anyways for you to fix this issue
  • Profile Image
    JotForm Support

    Answered by Mike on August 08, 2016 at 02:58 PM

    The system does not update modified email templates. The email template on your form is most likely outdated. In order to fix this issue, please re-create the Email Notification.

    1) Delete current Email Notification.

    How to Delete Notifications/Autoresponder

    2) Add a new Email Notification.

    Setting Up Email Notifications

    This will create a brand new Email Notification with your current form fields and enabled auto-update.

    Please give it a try and let us know if you need any further assistance.