What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving any form emails

    Asked by starboardpress on August 08, 2016 at 03:09 PM

    We stopped receiving email notifications of all of our form submissions on Saturday. We've whitelisted the noreply@jotform to be sure it's not a spam issue, but in our cpanel for email we're also not seeing any attempts to get the emails to us. We've used these forms for almost 3 years and did not change any settings, just suddenly stopped getting the emails. We can still see all the submissions when we log in here, but rely on the emails as well.

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    JotForm Support

    Answered by david on August 08, 2016 at 03:28 PM

    I checked our logs and it looks like someone else assisted you via your other thread:


    The emails do look to be sending properly at this time.  If you are still not receiving them, let us know and we will be happy to have another look.