Not receiving any form emails

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    starboardpress
    Asked on August 08, 2016 at 03:09 PM

    We stopped receiving email notifications of all of our form submissions on Saturday. We've whitelisted the noreply@jotform to be sure it's not a spam issue, but in our cpanel for email we're also not seeing any attempts to get the emails to us. We've used these forms for almost 3 years and did not change any settings, just suddenly stopped getting the emails. We can still see all the submissions when we log in here, but rely on the emails as well.

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    david
    Answered on August 08, 2016 at 03:28 PM

    I checked our logs and it looks like someone else assisted you via your other thread:

    https://www.jotform.com/answers/900114-Not-receiving-any-form-emails#4

    The emails do look to be sending properly at this time.  If you are still not receiving them, let us know and we will be happy to have another look.