My credit card numbers are not showing

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    amberfdl
    Asked on August 08, 2016 at 06:20 PM
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    Kevin_G
    Answered on August 08, 2016 at 07:52 PM

    Some of the numbers in your Credit Card details should be shown with this "#" and this is becasue collecting Credit Card number is not allowed on JotForm, it goes against our terms, you can take a look to our terms here: http://www.jotform.com/terms/ 

    I have checked your account and found this form http://www.jotform.us/form/33516337077153 where you're asking for Credit Card information, please do note that you will not be able to do that, in fact you're account is currently suspended because of phishing. 

    I have removed the guilty fields in order to activate your account. 

    It is a must to use one of our payment processors, you will find them on this link: https://apps.jotform.com/category/payment_processing 

    This guide will also help you: How-to-Enable-Payment-Authorization

    Please follow this advice, otherwise your account may be permanently suspended. 

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    twodivas2
    Answered on August 09, 2016 at 01:39 PM

    Okay, I wasn't aware especially since I created this form up a year ago and received previous forms without an issue. Thanks for the quick response.

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    Kevin_G
    Answered on August 09, 2016 at 03:01 PM

    @twodivas2, 

    Collecting Credit Card information was never allowed, replacing Credit Card numbers with "#" was recently implemented; however, you should use one of the payment integrations on the link I provided above and you should not have any issue.