What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My credit card numbers are not showing

    Asked by amberfdl on August 08, 2016 at 06:20 PM
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    JotForm Support

    Answered by Kevin_G on August 08, 2016 at 07:52 PM

    Some of the numbers in your Credit Card details should be shown with this "#" and this is becasue collecting Credit Card number is not allowed on JotForm, it goes against our terms, you can take a look to our terms here: http://www.jotform.com/terms/ 

    I have checked your account and found this form http://www.jotform.us/form/33516337077153 where you're asking for Credit Card information, please do note that you will not be able to do that, in fact you're account is currently suspended because of phishing. 

    I have removed the guilty fields in order to activate your account. 

    It is a must to use one of our payment processors, you will find them on this link: https://apps.jotform.com/category/payment_processing 

    This guide will also help you: How-to-Enable-Payment-Authorization

    Please follow this advice, otherwise your account may be permanently suspended. 

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    Answered by twodivas2 on August 09, 2016 at 01:39 PM

    Okay, I wasn't aware especially since I created this form up a year ago and received previous forms without an issue. Thanks for the quick response.

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    JotForm Support

    Answered by Kevin_G on August 09, 2016 at 03:01 PM


    Collecting Credit Card information was never allowed, replacing Credit Card numbers with "#" was recently implemented; however, you should use one of the payment integrations on the link I provided above and you should not have any issue.