My credit card numbers are not showing

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    Asked on August 08, 2016 at 06:20 PM
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    Answered on August 08, 2016 at 07:52 PM

    Some of the numbers in your Credit Card details should be shown with this "#" and this is becasue collecting Credit Card number is not allowed on JotForm, it goes against our terms, you can take a look to our terms here: 

    I have checked your account and found this form where you're asking for Credit Card information, please do note that you will not be able to do that, in fact you're account is currently suspended because of phishing. 

    I have removed the guilty fields in order to activate your account. 

    It is a must to use one of our payment processors, you will find them on this link: 

    This guide will also help you: How-to-Enable-Payment-Authorization

    Please follow this advice, otherwise your account may be permanently suspended. 

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    Answered on August 09, 2016 at 01:39 PM

    Okay, I wasn't aware especially since I created this form up a year ago and received previous forms without an issue. Thanks for the quick response.

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    Answered on August 09, 2016 at 03:01 PM


    Collecting Credit Card information was never allowed, replacing Credit Card numbers with "#" was recently implemented; however, you should use one of the payment integrations on the link I provided above and you should not have any issue.